Shipping & Returns

Most pet parents who land on this page have already spent money on something that didn't work. Glucosamine that maybe helped. A dental chew that didn't move the needle. Money you can't get back, and a dog who's no better off.

We back every order with a 60-day money-back guarantee, straight from the people who make 1-TDC. You've got 60 days to decide it's working for your dog. If it isn't, send it back and we'll refund you in full. No questions asked.

How the guarantee works

Email us at contactus@worksSOwell.com with your order number any time in your first 60 days and let us know 1-TDC isn't working out for your dog. We'll send you instructions for returning it. Once we receive it, we'll refund you in full to your original payment method. No questions asked.

Shipping

Orders within the US ship for $6.99, or free once your order hits $99. If you're on a subscription, we ship every delivery free, no minimum required.

We also ship to Canada, at a flat $15. Canada is the only country we ship to outside the US right now.

1-TDC is made in the USA and GMP-certified.

If something arrives damaged

If your order arrives defective or damaged, email us at contactus@worksSOwell.com and we'll make it right with a replacement. This is separate from the 60-day guarantee above: it covers the rare case where what arrived isn't what we shipped, not whether 1-TDC works for your dog.

Returning an unopened order

If you'd rather send back an unopened order, keep it in resellable condition with at least a year left on the expiration date, and include your receipt or the email address you ordered with. Mail it to:

Elite Science 1270 Mars-Evans City Road, Suite 106 Evans City, PA 16033

You cover return shipping. We'd recommend a trackable or insured method for anything over $75, since we can only process a refund for a return that actually reaches us.

Refunds & processing time

Once we receive and inspect your return, we'll email you with our decision. Once approved, we credit your original payment method within a few business days.

If it's been a while and you don't see your refund, check with your bank or card issuer first: most delays clear up there. Still no luck? Email us at contactus@worksSOwell.com and we'll help sort it out.